{"id":9307,"date":"2024-10-04T07:48:40","date_gmt":"2024-10-04T07:48:40","guid":{"rendered":"https:\/\/buonocoregioielli.com\/faq\/"},"modified":"2025-03-20T15:40:12","modified_gmt":"2025-03-20T15:40:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/buonocoregioielli.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-bottom:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1320.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_4_5 4_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:80%;--awb-margin-top-large:25px;--awb-spacing-right-large:2.4%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:2.4%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color1);}.fusion-accordian  #accordian-1 .panel-title a{font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: var(--awb-color7) !important;border-color: var(--awb-color7) !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-color6);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color6);}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: var(--awb-color6)!important;border-color: var(--awb-color6)!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><ul role=\"menu\" class=\"fusion-filters clearfix\"><li role=\"presentation\" class=\"fusion-filter fusion-active\"><a role=\"menuitem\" data-filter=\".purchasing\" href=\"#\">PURCHASING<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".warranty\" href=\"#\">WARRANTY<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".payments-and-security\" href=\"#\">PAYMENTS AND SECURITY<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".shipping\" href=\"#\">SHIPPING<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".returns-and-refunds\" href=\"#\">RETURNS AND REFUNDS<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".services\" href=\"#\">SERVICES<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9320 shipping \"><span class=\"entry-title rich-snippet-hidden\">Can I choose a specific delivery date\/time?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-10-04T09:34:47+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9320\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9320\" href=\"#collapse-1-9320\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I choose a specific delivery date\/time?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9320\" aria-labelledby=\"faq_1-9320\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>It is not possible to select a specific delivery date or time. However, you may try to contact the courier directly to arrange a suitable delivery time.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9319 shipping \"><span class=\"entry-title rich-snippet-hidden\">What happens if no one is home at the time of delivery?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-10-04T09:35:09+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9319\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9319\" href=\"#collapse-1-9319\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What happens if no one is home at the time of delivery?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9319\" aria-labelledby=\"faq_1-9319\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If no one is home during the first delivery attempt, the courier will leave a notice. You can then contact the courier\u2019s branch to reschedule the delivery.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9318 returns-and-refunds \"><span class=\"entry-title rich-snippet-hidden\">Can I modify or cancel an order?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-10-04T09:42:26+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9318\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9318\" href=\"#collapse-1-9318\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I modify or cancel an order?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9318\" aria-labelledby=\"faq_1-9318\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You can modify or cancel an order before it has been shipped by contacting our Customer Service. If the order has already been shipped and a tracking number has been issued, it will no longer be possible to modify or cancel it. However, you may return the products ordered online and request a refund or an exchange (except for personalized items). <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9317 returns-and-refunds \"><span class=\"entry-title rich-snippet-hidden\">What is Buonocore Gioielli\u2019s return\/exchange policy?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-28T14:58:30+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9317\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9317\" href=\"#collapse-1-9317\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is Buonocore Gioielli\u2019s return\/exchange policy?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9317\" aria-labelledby=\"faq_1-9317\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You can return a Buonocore creation purchased online and request an exchange or refund within 14 days from the delivery date. Please complete the return procedure by filling out <a href=\"https:\/\/buonocoregioielli.com\/wp-content\/uploads\/2025\/03\/return-form.pdf\" target=\"_blank\" rel=\"noopener\">the return form<\/a>. The purchased item can be refunded or exchanged provided that it is returned in the same condition as when purchased and accompanied by the original purchase receipt.  <\/p>\n<p>You may exercise your right to withdraw if the items meet the following conditions:<\/p>\n<ul>\n<li>Jewelry must not have been used, modified, or personalized;<\/li>\n<li>Jewelry boxes must not show signs of wear, abrasions, or scratches;<\/li>\n<li>The jewelry must be accompanied by the attached certificate of authenticity.<\/li>\n<\/ul>\n<p>Buonocore Gioielli reserves the right to refuse returns sent or communicated beyond the 14-day period or items that do not meet the return conditions. You can review our return policy and general terms of sale [<a href=\"https:\/\/buonocoregioielli.com\/condizioni-generali-di-vendita\/\" target=\"_blank\" rel=\"noopener\">here<\/a>].<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9314 returns-and-refunds \"><span class=\"entry-title rich-snippet-hidden\">How and when will I receive my refund?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-02-25T10:32:15+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9314\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9314\" href=\"#collapse-1-9314\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How and when will I receive my refund?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9314\" aria-labelledby=\"faq_1-9314\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Once the return has been approved, the refund will be issued using the same payment method as the original transaction, unless otherwise specified.<br \/>After approval (the items must be in perfect condition), you will receive a confirmation e-mail. The crediting time depends on your bank and is not controlled by Buonocore Gioielli.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9311 returns-and-refunds \"><span class=\"entry-title rich-snippet-hidden\">In case of a return or exchange, will the full order amount be refunded?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-02-25T10:31:45+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9311\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9311\" href=\"#collapse-1-9311\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">In case of a return or exchange, will the full order amount be refunded?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9311\" aria-labelledby=\"faq_1-9311\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><p>Only the cost of the returned products will be refunded (except for personalized jewelry), while the initial shipping costs will not be refunded. You can review our return policy and general terms of sale [<a href=\"https:\/\/buonocoregioielli.com\/condizioni-generali-di-vendita\/\" target=\"_blank\" rel=\"noopener\">here<\/a>].<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9310 returns-and-refunds \"><span class=\"entry-title rich-snippet-hidden\">When will I receive the replacement item?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-10-04T09:51:54+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9310\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9310\" href=\"#collapse-1-9310\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">When will I receive the replacement item?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9310\" aria-labelledby=\"faq_1-9310\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The replacement product will be shipped to the same shipping address as the original order within 3-4 business days after receiving and inspecting the returned product. You will receive a separate e-mail with the new order information and tracking number for the replacement item.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9304 services \"><span class=\"entry-title rich-snippet-hidden\">Can I have a purchased item engraved on buonocoregioielli.com?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-02-25T10:28:22+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9304\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9304\" href=\"#collapse-1-9304\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I have a purchased item engraved on buonocoregioielli.com?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9304\" aria-labelledby=\"faq_1-9304\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\"><p>We will be happy to assist you with this personalization, provided that the item you purchased is suitable for engraving. If you wish to have your Buonocore Gioielli creation engraved, please contact our Customer Service for more information by sending an e-mail to <a href=\"mailto:info@buonocoregioielli.com\" target=\"_blank\" rel=\"noopener\">info@buonocoregioielli.com<\/a>. Please note that purchasing this service may result in a shipping delay due to the engraving process. Engraved items cannot be returned or exchanged.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9303 services \"><span class=\"entry-title rich-snippet-hidden\">Can I send an order as a gift without including a receipt?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-10-04T09:53:57+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9303\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9303\" href=\"#collapse-1-9303\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I send an order as a gift without including a receipt?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9303\" aria-labelledby=\"faq_1-9303\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, if the order is a gift, we do not include a receipt inside the package.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9302 services \"><span class=\"entry-title rich-snippet-hidden\">Can I add a personalized message to the package?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-10-04T09:54:36+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9302\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9302\" href=\"#collapse-1-9302\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I add a personalized message to the package?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9302\" aria-labelledby=\"faq_1-9302\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Of course! If your order is a gift, you can include a personalized greeting card for each item ordered. The message will be placed inside a white envelope within the gift packaging. If you choose not to write a message, a blank card will be included for each recipient.  <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9299 services \"><span class=\"entry-title rich-snippet-hidden\">Does Buonocore Gioielli provide a ring size guide?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-02-25T10:26:07+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9299\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9299\" href=\"#collapse-1-9299\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Does Buonocore Gioielli provide a ring size guide?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9299\" aria-labelledby=\"faq_1-9299\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\"><p>Yes, Buonocore Gioielli offers a detailed ring and bracelet size guide. Click [<a href=\"https:\/\/buonocoregioielli.com\/en\/rings-size-guide\/\" target=\"_blank\" rel=\"noopener\">here<\/a>] to find your correct ring size and bracelet size using size charts before making a purchase.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9294 services \"><span class=\"entry-title rich-snippet-hidden\">Can I resize a piece of jewelry purchased on buonocoregioielli.com?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-02-25T10:25:19+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9294\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9294\" href=\"#collapse-1-9294\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I resize a piece of jewelry purchased on buonocoregioielli.com?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9294\" aria-labelledby=\"faq_1-9294\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-5\"><p>This service is available for bracelets, necklaces, chains, and rings to increase or decrease their size within certain limits, ensuring that the aesthetic, comfort, and quality remain unchanged. For more information on resizing options for each model, please contact our Customer Service via <a href=\"mailto:info@buonocoregioielli.com\" target=\"_blank\" rel=\"noopener\">info@buonocoregioielli.com<\/a>, complete the online form, or visit one of our authorized retailers<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9293 services \"><span class=\"entry-title rich-snippet-hidden\">How can I take care of my Buonocore jewelry?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-10-04T09:56:12+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9293\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9293\" href=\"#collapse-1-9293\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I take care of my Buonocore jewelry?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9293\" aria-labelledby=\"faq_1-9293\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>To keep your Buonocore jewelry in optimal condition for as long as possible, you can check-out our <a href=\"https:\/\/buonocoregioielli.com\/cura-del-gioiello\/\">Jewelry Care Guide<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9288 services \"><span class=\"entry-title rich-snippet-hidden\">How can I repair my Buonocore jewelry?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-28T13:55:53+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9288\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9288\" href=\"#collapse-1-9288\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I repair my Buonocore jewelry?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9288\" aria-labelledby=\"faq_1-9288\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-6\"><p>A damaged product can be sent at your own expense to the Buonocore Gioielli workshop for the replacement of missing parts or the repair\/reconstruction of damaged parts. Our experts will carefully assess the extent of the reported issue and, based on this evaluation, will prepare an estimate for the type of service to be performed on the jewelry. If the estimate is accepted, the necessary intervention will proceed and be completed as quickly as possible.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9321 shipping \"><span class=\"entry-title rich-snippet-hidden\">Can I track my order?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-10-04T09:34:16+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9321\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9321\" href=\"#collapse-1-9321\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I track my order?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9321\" aria-labelledby=\"faq_1-9321\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Once your order has been shipped, you will receive a confirmation e-mail with a tracking link, allowing you to monitor your purchase at every step. If you haven\u2019t done so, activate your account to view all your orders and track shipments. Alternatively, you can immediately check your order status by clicking the &#8220;<a href=\"https:\/\/www.ups.com\/track?loc=it_IT&amp;requester=ST\/\" target=\"_blank\" rel=\"noopener\">Track My Order<\/a>&#8221; button in the footer menu at the bottom of the page.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9333 warranty \"><span class=\"entry-title rich-snippet-hidden\">Are your jewelry pieces covered by a warranty?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-10-04T08:06:20+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9333\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9333\" href=\"#collapse-1-9333\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are your jewelry pieces covered by a warranty?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9333\" aria-labelledby=\"faq_1-9333\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>All our jewelry is covered by the Legal Warranty of Conformity, as per European Directive 1999\/44\/EC, which protects against conformity defects that arise within 24 months from the date of delivery. Conformity defects and, therefore, the legal warranty do not cover accidental damage or defects caused by improper use of the products or normal wear and tear. As the Conformity Warranty is regulated by law, no specific document needs to be issued to the customer.  <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9332 warranty \"><span class=\"entry-title rich-snippet-hidden\">How can I verify if a piece of jewelry is an authentic Buonocore creation?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-10-04T09:26:56+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9332\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9332\" href=\"#collapse-1-9332\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I verify if a piece of jewelry is an authentic Buonocore creation?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9332\" aria-labelledby=\"faq_1-9332\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The only way to verify if a jewelry piece is a Buonocore creation is to check for the hallmark &#8220;1194NA,&#8221; which can be seen using a magnifying glass. Additionally, you will also find our brand&#8217;s &#8220;B&#8221; mark.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9331 warranty \"><span class=\"entry-title rich-snippet-hidden\">Are the stones in your jewelry natural or synthetic?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-10-04T09:27:21+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9331\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9331\" href=\"#collapse-1-9331\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are the stones in your jewelry natural or synthetic?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9331\" aria-labelledby=\"faq_1-9331\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Our jewelry is made exclusively with natural precious or semi-precious stones. Each stone is unique, and its price may vary depending on its cut, color, clarity, and weight.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9330 payments-and-security \"><span class=\"entry-title rich-snippet-hidden\">Is it safe to order on buonocoregioielli.com?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-10-04T09:28:23+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9330\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9330\" href=\"#collapse-1-9330\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is it safe to order on buonocoregioielli.com?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9330\" aria-labelledby=\"faq_1-9330\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, ordering on buonocoregioielli.com is safe. We use industry-standard encryption techniques to exchange customer data with our website&#8217;s server securely.<br \/>To complete your order, you may be required to confirm your identity through a multi-factor authentication process required by your bank. Buonocore Gioielli respects your privacy, and your personal data will only be disclosed in accordance with our <a href=\"https:\/\/buonocoregioielli.com\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">Privacy Policy<\/a>.   <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9327 payments-and-security \"><span class=\"entry-title rich-snippet-hidden\">What payment methods does Buonocore Gioielli accept?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-02-25T10:42:42+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9327\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9327\" href=\"#collapse-1-9327\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What payment methods does Buonocore Gioielli accept?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9327\" aria-labelledby=\"faq_1-9327\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-7 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-7\"><p>Buonocore Gioielli accepts the following payment methods:<\/p>\n<ul>\n<li>Credit, debit, and prepaid cards (Visa, Mastercard, and Visa Electron);<\/li>\n<li>PayPal;<\/li>\n<li>Bank transfer in advance.<\/li>\n<\/ul>\n<p>If you choose bank transfer, you can complete your order without entering any payment details. You will receive an order confirmation e-mail containing the necessary information to make the transfer. We will proceed with the shipment once we receive the payment.  <\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9326 payments-and-security \"><span class=\"entry-title rich-snippet-hidden\">How is my order packaged?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-10-04T09:30:41+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9326\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9326\" href=\"#collapse-1-9326\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How is my order packaged?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9326\" aria-labelledby=\"faq_1-9326\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>All our jewelry is carefully packed in beautiful packaging and shipped with all the necessary documentation. Your order will include a jewelry box and a certificate of authenticity. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9325 shipping \"><span class=\"entry-title rich-snippet-hidden\">How much are the shipping costs?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-04-14T13:12:22+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9325\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9325\" href=\"#collapse-1-9325\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How much are the shipping costs?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9325\" aria-labelledby=\"faq_1-9325\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Shipping is always free.<br \/>\nCustom duties may apply only for orders shipped outside the European Union. If your purchase was made within the EU, no customs charges will be applied.<br \/>\nDuties are calculated according to the regulations of the destination country and, in most cases, are payable by the recipient prior to delivery. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9324 shipping \"><span class=\"entry-title rich-snippet-hidden\">Are Buonocore jewelry shipments insured?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-10-04T09:32:11+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9324\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9324\" href=\"#collapse-1-9324\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are Buonocore jewelry shipments insured?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9324\" aria-labelledby=\"faq_1-9324\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>All our shipments are fully insured for the total value of the product at no extra cost to the buyer. If an item is lost, stolen, or damaged during shipment, Buonocore Gioielli will replace the item or issue a refund. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9323 shipping \"><span class=\"entry-title rich-snippet-hidden\">How long does it take to receive my order?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-10-04T09:33:02+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9323\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9323\" href=\"#collapse-1-9323\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How long does it take to receive my order?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9323\" aria-labelledby=\"faq_1-9323\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Generally, if the product is available in stock, Buonocore Gioielli delivers orders within 48-72 hours from shipment, excluding Saturdays, Sundays, and holidays. Deliveries to Calabria, Sicily, islands, and remote areas may take an additional day or two. For international shipments, delivery times vary depending on the destination country, averaging 10-15 business days. Customized jewelry or items not immediately available are shipped upon completion of production, within a maximum of 30 business days from the order date.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9322 shipping \"><span class=\"entry-title rich-snippet-hidden\">Can I change the shipping address?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-10-04T09:33:29+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9322\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9322\" href=\"#collapse-1-9322\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I change the shipping address?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9322\" aria-labelledby=\"faq_1-9322\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you wish to change your shipping address, you can contact the courier directly or our customer service within 24 hours of placing the order. After that, the product may already have been shipped.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9335 purchasing \"><span class=\"entry-title rich-snippet-hidden\">How do I place an order on buonocoregioielli.com?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-10-04T08:03:56+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9335\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9335\" href=\"#collapse-1-9335\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I place an order on buonocoregioielli.com?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9335\" aria-labelledby=\"faq_1-9335\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>To purchase from buonocoregioielli.com, you do not need to register. However, we recommend creating an account to access exclusive areas and services dedicated to our customers. Once you find the item you wish to purchase, click the &#8220;Add to Cart&#8221; button. To complete your order, simply follow the instructions in the checkout process. Your order will not be submitted until the checkout process is completed, where you will be asked to enter your payment details. To finalize the order, you may be required to confirm your identity through a multi-factor authentication process required by your bank.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9334 purchasing \"><span class=\"entry-title rich-snippet-hidden\">A product I saw some time ago is no longer available. Can I order it?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-10-04T08:04:04+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9334\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9334\" href=\"#collapse-1-9334\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">A product I saw some time ago is no longer available. Can I order it?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9334\" aria-labelledby=\"faq_1-9334\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please send your request to<a href=\"mailto:info@buonocoregioielli.com\" target=\"_blank\" rel=\"noopener\"> info@buonocoregioielli.com<\/a>, and we will get back to you as soon as possible.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9336 purchasing \"><span class=\"entry-title rich-snippet-hidden\">How do I know if my order was successful?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/buonocoregioielli.com\/en\/author\/buonocoreb2c\/\" rel=\"author\">BUONOCOREB2C<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-10-04T08:02:22+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9336\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9336\" href=\"#collapse-1-9336\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I know if my order was successful?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9336\" aria-labelledby=\"faq_1-9336\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If your order is successful, you will receive a confirmation e-mail within 24 hours. If you do not receive it, please check your Spam folder and contact our customer service if needed.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-bottom:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1320.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:25px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-8\"><p style=\"text-align: center;\">Didn&#8217;t find the answer to your question? Contact us. <\/p>\n<\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_3 1_3 fusion-flex-column fusion-column-inner-bg-wrapper\" 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