Below are the after-sales services offered to customers by Buonocore Gioielli, including maintenance advice as well as guidance on services such as customization, post-purchase engraving, and repairs.

Please note that for after-sales service requests not selected at the time of purchase and requested after payment, shipping, and delivery, Buonocore Gioielli reserves the right to provide a detailed cost estimate for the requested service, which will be sent by our Customer Service team.

Dedication and a strong service culture have always been the cornerstones of Buonocore Gioielli. Our commitment to customer care translates into excellent technical support both during and after the purchase.

Our experts are at your disposal to offer the best advice on any interventions required for your jewelry, whether it be customization, repair, or simply preserving its original beauty and brilliance.

For any questions or requests regarding our services, please contact our customer service via e-mail at info@buonocoregioielli.com, by filling out the contact form, or by reaching out to one of our authorized retailers.

We recommend having your Buonocore jewelry checked at least once a year. Our specialized staff will carefully assess the condition of your piece and advise on the most suitable service to maintain it in perfect condition.
For white gold jewelry, the polishing service may include the addition of a thin layer of rhodium to enhance the metal’s brilliance.

You can personalize your Buonocore jewelry by engraving a name, date, or symbol on any piece with a suitable surface. Please note that engraved and personalized jewelry cannot be returned or exchanged.

Bracelets, necklaces, chains, and rings can be resized, within certain limits, without compromising their aesthetics, comfort, or quality.
For more details on resizing options for each model, please contact our customer service at info@buonocoregioielli.com, fill out the online form, or visit one of our authorized retailers.

The clip-on mechanism of earrings can be adjusted for greater comfort. For most models, the post can be added or removed.

Each Buonocore jewelry piece is a precious creation that requires proper care.
In case of damage, we recommend not wearing it and having it inspected by an expert at one of our authorized retailers or, if you prefer, contacting our Customer Service. Our team will examine the jewelry and, if necessary, send it to the Buonocore Gioielli workshop for a thorough inspection. Experts will take care of the piece, carefully checking the setting, the proper functioning of the clasp, and the aesthetic details. In some cases, it may be necessary to replace missing parts or repair/reconstruct damaged components. To initiate the repair, you can use the return form on the website and select the “Return for repairs” option.
Once the request is received, our team will provide an estimate and, if accepted, will proceed with the necessary intervention.