It is not possible to select a specific delivery date or time. However, you may try to contact the courier directly to arrange a suitable delivery time.
If no one is home during the first delivery attempt, the courier will leave a notice. You can then contact the courier’s branch to reschedule the delivery.
You can modify or cancel an order before it has been shipped by contacting our Customer Service. If the order has already been shipped and a tracking number has been issued, it will no longer be possible to modify or cancel it. However, you may return the products ordered online and request a refund or an exchange (except for personalized items).
You can return a Buonocore creation purchased online and request an exchange or refund within 14 days from the delivery date. Please complete the return procedure by filling out the return form. The purchased item can be refunded or exchanged provided that it is returned in the same condition as when purchased and accompanied by the original purchase receipt.
You may exercise your right to withdraw if the items meet the following conditions:
- Jewelry must not have been used, modified, or personalized;
- Jewelry boxes must not show signs of wear, abrasions, or scratches;
- The jewelry must be accompanied by the attached certificate of authenticity.
Buonocore Gioielli reserves the right to refuse returns sent or communicated beyond the 14-day period or items that do not meet the return conditions. You can review our return policy and general terms of sale [here].
Once the return has been approved, the refund will be issued using the same payment method as the original transaction, unless otherwise specified.
After approval (the items must be in perfect condition), you will receive a confirmation e-mail. The crediting time depends on your bank and is not controlled by Buonocore Gioielli.
Only the cost of the returned products will be refunded (except for personalized jewelry), while the initial shipping costs will not be refunded. You can review our return policy and general terms of sale [here].
The replacement product will be shipped to the same shipping address as the original order within 3-4 business days after receiving and inspecting the returned product. You will receive a separate e-mail with the new order information and tracking number for the replacement item.
We will be happy to assist you with this personalization, provided that the item you purchased is suitable for engraving. If you wish to have your Buonocore Gioielli creation engraved, please contact our Customer Service for more information by sending an e-mail to info@buonocoregioielli.com. Please note that purchasing this service may result in a shipping delay due to the engraving process. Engraved items cannot be returned or exchanged.
Yes, if the order is a gift, we do not include a receipt inside the package.
Of course! If your order is a gift, you can include a personalized greeting card for each item ordered. The message will be placed inside a white envelope within the gift packaging. If you choose not to write a message, a blank card will be included for each recipient.
Yes, Buonocore Gioielli offers a detailed ring and bracelet size guide. Click [here] to find your correct ring size and bracelet size using size charts before making a purchase.
This service is available for bracelets, necklaces, chains, and rings to increase or decrease their size within certain limits, ensuring that the aesthetic, comfort, and quality remain unchanged. For more information on resizing options for each model, please contact our Customer Service via info@buonocoregioielli.com, complete the online form, or visit one of our authorized retailers
To keep your Buonocore jewelry in optimal condition for as long as possible, you can check-out our Jewelry Care Guide
A damaged product can be sent at your own expense to the Buonocore Gioielli workshop for the replacement of missing parts or the repair/reconstruction of damaged parts. Our experts will carefully assess the extent of the reported issue and, based on this evaluation, will prepare an estimate for the type of service to be performed on the jewelry. If the estimate is accepted, the necessary intervention will proceed and be completed as quickly as possible.
Once your order has been shipped, you will receive a confirmation e-mail with a tracking link, allowing you to monitor your purchase at every step. If you haven’t done so, activate your account to view all your orders and track shipments. Alternatively, you can immediately check your order status by clicking the “Track My Order” button in the footer menu at the bottom of the page.
All our jewelry is covered by the Legal Warranty of Conformity, as per European Directive 1999/44/EC, which protects against conformity defects that arise within 24 months from the date of delivery. Conformity defects and, therefore, the legal warranty do not cover accidental damage or defects caused by improper use of the products or normal wear and tear. As the Conformity Warranty is regulated by law, no specific document needs to be issued to the customer.
The only way to verify if a jewelry piece is a Buonocore creation is to check for the hallmark “1194NA,” which can be seen using a magnifying glass. Additionally, you will also find our brand’s “B” mark.
Our jewelry is made exclusively with natural precious or semi-precious stones. Each stone is unique, and its price may vary depending on its cut, color, clarity, and weight.
Yes, ordering on buonocoregioielli.com is safe. We use industry-standard encryption techniques to exchange customer data with our website’s server securely.
To complete your order, you may be required to confirm your identity through a multi-factor authentication process required by your bank. Buonocore Gioielli respects your privacy, and your personal data will only be disclosed in accordance with our Privacy Policy.
Buonocore Gioielli accepts the following payment methods:
- Credit, debit, and prepaid cards (Visa, Mastercard, and Visa Electron);
- PayPal;
- Bank transfer in advance.
If you choose bank transfer, you can complete your order without entering any payment details. You will receive an order confirmation e-mail containing the necessary information to make the transfer. We will proceed with the shipment once we receive the payment.
All our jewelry is carefully packed in beautiful packaging and shipped with all the necessary documentation. Your order will include a jewelry box and a certificate of authenticity.
Shipping is always free.
Custom duties may apply only for orders shipped outside the European Union. If your purchase was made within the EU, no customs charges will be applied.
Duties are calculated according to the regulations of the destination country and, in most cases, are payable by the recipient prior to delivery.
All our shipments are fully insured for the total value of the product at no extra cost to the buyer. If an item is lost, stolen, or damaged during shipment, Buonocore Gioielli will replace the item or issue a refund.
Generally, if the product is available in stock, Buonocore Gioielli delivers orders within 48-72 hours from shipment, excluding Saturdays, Sundays, and holidays. Deliveries to Calabria, Sicily, islands, and remote areas may take an additional day or two. For international shipments, delivery times vary depending on the destination country, averaging 10-15 business days. Customized jewelry or items not immediately available are shipped upon completion of production, within a maximum of 30 business days from the order date.
If you wish to change your shipping address, you can contact the courier directly or our customer service within 24 hours of placing the order. After that, the product may already have been shipped.
To purchase from buonocoregioielli.com, you do not need to register. However, we recommend creating an account to access exclusive areas and services dedicated to our customers. Once you find the item you wish to purchase, click the “Add to Cart” button. To complete your order, simply follow the instructions in the checkout process. Your order will not be submitted until the checkout process is completed, where you will be asked to enter your payment details. To finalize the order, you may be required to confirm your identity through a multi-factor authentication process required by your bank.
Please send your request to info@buonocoregioielli.com, and we will get back to you as soon as possible.
If your order is successful, you will receive a confirmation e-mail within 24 hours. If you do not receive it, please check your Spam folder and contact our customer service if needed.